STANDARDS

Y N NA

EVIDENCE SIGHTED

STATUS

Status codes: C = Compliant, NC = Not Compliant, NE = Not Examined

STANDARD 1 – SYSTEMS FOR QUALITY TRAINING AND ASSESSMENT

The RTO has systems in place to plan for and provide quality training and assessment across all of its operations.

1.1 (a) The RTO must keep written policies and procedures for ensuring quality training and assessment consistent with its scope of registration and scale of operations

(b) The chief executive must ensure that the policies and procedures are circulated, understood and implemented consistently throughout the RTO.

This standard is not audited directly. Refer to evidence sighted for all other standards for details.

1.2 The RTO must designate a person or persons, with direct access to the RTO’s chief executive, who has defined responsibility and authority to:

i.            ensure that the RTO complies with the Standards for Registered Training Organisations across all of its operations and in all of its training and/or assessment activities, including those undertaken by other persons or bodies on its behalf

ii.           ensure that the RTO provides for examination of documentation and reasonable access to all areas, records (including internal audit reports) and staff as required by the registering body for the purposes of audit

iii.          report to the chief executive on the RTO’s compliance with the Standards for Registered Training Organisations, for review and as a basis for improvement

iv.          apply to the state or territory registering body that has registered it for any extension to scope of registration

v.           provide details, upon the request of the state or territory registering body that has registered it, of all operations within its scope of registration including operations in other states or territories and outside Australia

vi.          advise the state or territory registering body that has registered it:

a.          within 21 calendar days of commencing delivery and/or assessment outside the state or territory of registration and/or

b.          within 3 months of ceasing delivery and/or assessment in a location outside the state or territory of registration

c.          provide the state or territory registering body that has registered it with accurate and timely information regarding registration and compliance (including major changes to the RTO’s system or staffing profile, relocation of the RTO, financial difficulties and transfer of client records).

The organisation has designated a person/s with direct access to the chief executive to ensure that it complies with the standards for RTOs.

C

The organisation has designated a person/s with direct access to the chief executive to ensure that it provides for examination of documentation and reasonable access to all areas, records (including internal audit reports) and staff as required by DETA for the purpose of audit.

The organisation has designated a person/s to report directly to the chief executive on the organisation’s compliance with the standards for RTOs.

The organisation has designated a person/s, with direct access to the chief executive, responsible for applying for extensions to its scope of registration.

The organisation has designated a person/s, with direct access to the chief executive, responsible for supplying operational details to DETA.

The organisation has designated a person/s, with direct access to the chief executive, responsible for advising DETA of commencement or cessation of operations outside Queensland.

The organisation has designated a person/s, with direct access to the chief executive, responsible for informing DETA of major changes to its operations.

OPPORTUNITIES FOR IMPROVEMENT:

     

1.3       (a) The RTO must have an organisational chart and duty statements or terms of reference that show the lines of authority in the RTO, the responsibilities and allocation of functions.

(b)   The organisational chart and duty statements must set out the role each staff member of the RTO has in implementing and maintaining the RTO’s training and/or assessment system.

The organisation provided an organisational chart, showing the lines of authority in the organisation and allocation of functions.

C

The organisation provided duty statements outlining the responsibilities and functions of each staff member, or this information is included in the organisational chart.

OPPORTUNITIES FOR IMPROVEMENT:

     

1.4 (a) The RTO must conduct an internal audit[1] across all of its operations relating to its compliance with these standards and the policies and procedures mentioned in standard 1.1(a) at least annually.

(b) The RTO’s chief executive must review the RTO’s compliance with these standards at least annually.

The organisation has conducted an annual internal audit of its operations relating to compliance with the standards for RTOs.

C

The organisation’s chief executive has reviewed its compliance with the standards for RTOs at least annually.

OPPORTUNITIES FOR IMPROVEMENT:

     

1.5 The RTO must document and implement policies and procedures for dealing in a constructive and timely manner with client complaints and appeals against decisions made by the RTO. The policies and procedures must ensure that:

i              each complaint and appeal and its outcome is recorded in writing

ii             each appeal is heard by an independent person or panel

iii            each appellant:

a) has an opportunity to formally present his or her case

b) is given a written statement of the appeal outcomes, including reasons for the decision

iv           the RTO should act upon the subject of any complaint found to be substantiated.

 

 

The organisation has documented that complaints and appeals and their outcomes are recorded in writing.

C

The organisation has documented that appeals should be heard by an independent person or panel.

The organisation has documented that appellants have an opportunity to formally present their case in the appeal process.

The organisation has documented that each appellant is provided with a written outcome of the appeal process, including reasons for the decision.

The organisation has documented how it responds to complaints found to be substantiated.

The above has been fully implemented.

OPPORTUNITIES FOR IMPROVEMENT:

     


 

1.6 (a) The RTO must have, and comply with, a written agreement with each organisation that provides training and/or assessment on behalf of the RTO[2].

(b) The agreement must specify how each party to the agreement will discharge its responsibilities for compliance with all aspects of the Standards for Registered Training Organisations.

(c) The RTO must maintain a register of all agreements made under standard 1.6(a) including, but not limited to:

i)           the responsible person from each organisation;

ii)          the duration of the agreement;

iii)         the qualifications or units of competency to be delivered by the partner organisation.

The organisation demonstrated a written agreement with each organisation that provides training or assessment on its behalf.

NE     

All of the above agreements specify how each party will discharge its responsibilities for compliance under the standards for RTOs.

The organisation demonstrated a register of the above agreements.

The register of agreements included the responsible person from each organisation.

The register of agreements included the duration of each agreement.

The register of agreements included the qualifications or units of competency to be delivered by the partner organisation.

OPPORTUNITIES FOR IMPROVEMENT:

     

1.7 The RTO must have a written plan for its business as an RTO that is consistent with its scope of registration and scale of operations.

The organisation demonstrated a plan for its business as an RTO.

C

The above plan is consistent with the organisation’s scope of registration (or proposed scope).

OPPORTUNITIES FOR IMPROVEMENT:

     

1.8 The RTO must:

i)            document and implement procedures to identify and manage risks concerned with compliance with the Standards for Registered Training Organisations

i)            take corrective and preventive action in relation to failure to comply with the Standards for Registered Training Organisations and the RTO’s quality system, policies or procedures.

The organisation has documented procedures to identify and manage risks concerned with compliance with the standards for RTOs.

C

The above has been fully implemented.

The organisation has taken corrective and/or preventive action in relation to its failure to comply with the standards for RTOs.

OPPORTUNITIES FOR IMPROVEMENT:

     


 

1.9 (a) The RTO must collect and analyse stakeholder and client feedback and satisfaction data on the services it provides as the basis for improvement

(b) The RTO must use the information mentioned in standard 1.9(a) to review its policies and procedures.

 

The organisation has collected stakeholder feedback on the services it provides.

C

The organisation has analysed the above feedback.

The organisation has collected client feedback on the services it provides.

The organisation has analysed the above feedback.

The organisation has used the information from the above analysis to review its policies and procedures.

OPPORTUNITIES FOR IMPROVEMENT:

     

1.10 The RTO must develop and implement written procedures relating to:

i)            acting on opportunities for improvement identified by any means

ii)           continuous improvement of its systems.

 

The organisation has documented its procedures for acting on opportunities for improvement.

C

The above has been fully implemented.

OPPORTUNITIES FOR IMPROVEMENT:

 

STANDARD 2 – COMPLIANCE WITH COMMONWEALTH, STATE/TERRITORY LEGISLATION AND REGULATORY REQUIREMENTS

The RTO ensures that compliance with Commonwealth, state/territory legislation and regulatory requirements relevant to its operations is integrated into its policies and procedures and compliance is maintained.

2.1 The RTO must identify and comply with relevant Commonwealth, state/territory legislation and regulatory requirements including, but not limited to:

i)            occupational health and safety

ii)           workplace harassment, victimisation and bullying

iii)          anti-discrimination, including equal opportunity, racial vilification and disability discrimination

iv)         privacy

v)          VET

vi)         apprenticeships and traineeships.

 

 

The organisation has identified and complies with legislation and regulatory requirements related to:

NE

Occupational health and safety

Workplace harassment, victimisation and bullying

Anti-discrimination, including equal opportunity, racial vilification and disability discrimination

Privacy

VET

Apprenticeships and traineeships

Industry-specific legislation:

·        

OPPORTUNITIES FOR IMPROVEMENT:

     

2.2 The RTO must ensure that its policies and procedures meet the requirements of Commonwealth or state/territory legislation and regulatory requirements that are relevant to the RTO’s operations including industry legislation and regulatory requirements specific to its scope of registration and that:

i)            staff are provided with information about current legislation and regulatory requirements that significantly affects their duties

ii)           clients are provided with information about current legislation and regulatory requirements that significantly affect their participation in VET.

 

The organisation has ensured that its policies and procedures meet the requirements of legislation and regulatory requirements that are relevant to its operations and that staff and clients are provided with information relating to:

C

Refer to Technical Adviser table

Occupational health and safety

Workplace harassment, victimisation and bullying

Anti-discrimination, including equal opportunity, racial vilification and disability discrimination

Privacy

VET

Apprenticeships and traineeships

Industry-specific legislation:

OPPORTUNITIES FOR IMPROVEMENT:

     

2.3 The RTO must ensure that it has all the insurance cover necessary to carry out its business, including insurance for workers compensation, public liability, professional indemnity, building and contents.

The organisation provided evidence of current insurance for the following:

C

Workers compensation

Public liability

Professional indemnity

Building

Contents

Equipment for training and/or assessment

OPPORTUNITIES FOR IMPROVEMENT:

     

STANDARD 3 – EFFECTIVE FINANCIAL MANAGEMENT PROCEDURES

The RTO has effective financial management procedures in place.

3.1 The RTO must designate the chief executive or a person, with direct access to the chief executive, who has defined responsibility and authority to:

i) ensure that the RTO has financial management policies in place and that it complies with these policies

ii) monitor and report on compliance with its financial management policies and procedures, for review and as a basis for improvement

iii) when requested, provide the state or territory registering body that has registered it with a formal assurance that the RTO has sound financial management standards for matters related to the RTO’s scope of registration and scale of operations.

The organisation has designated a person, with direct access to the chief executive, with defined responsibility and authority to:

C

Ensure that the organisation has financial management policies in place and that the organisation complies with these.

Monitor and report on compliance with financial management policies.

Reporting to DETA on financial matters, if requested.

OPPORTUNITIES FOR IMPROVEMENT:

     

3.2 The RTO’s accounts must be certified, at least annually, by a qualified accountant:

a)          with membership of:

i)           Certified Practising Accountants Australia

ii)          the Institute of Chartered Accountants of Australia or

iii)         the national Institute of Accountants or

or

b)          otherwise registered as an auditor with the Australian Securities and Investment Commission.

and, on request, the report must be made available to the state or territory registering body that has registered the organisation.

The organisation’s accounts have been certified annually.

C

The organisation has provided DETA with the above audit, if requested.

OPPORTUNITIES FOR IMPROVEMENT:

     

3.3 The RTO, if requested by the state or territory registering body that has registered it, must obtain, and make available to the state or territory registering body, a full audit report from a qualified independent accountant:

a)          with membership of:

i) Certified Practising Accountants Australia

ii the Institute of Chartered Accountants of Australia or

iii) the National Institute of Accountants

or

b)          otherwise registered as an auditor with the Australian Securities and Investment Commission.

The organisation has provided a full audit report to DETA.

NE

OPPORTUNITIES FOR IMPROVEMENT:

     

3.4 The RTO must document and implement systems to protect fees paid in advance.

 

The organisation has documented systems to protect fees paid in advance.

C

The above systems have been fully implemented.

OPPORTUNITIES FOR IMPROVEMENT:

 

3.5 The RTO must have a fair and reasonable refund policy.

 

The organisation has a fair and reasonable refund policy.

C

Refunds have been processed in accordance with the above policy.

OPPORTUNITIES FOR IMPROVEMENT:

     


STANDARD 4 – EFFECTIVE ADMINISTRATIVE AND RECORDS MANAGEMENT PROCEDURES

The RTO has effective administrative and records management procedures in place.

4.1 The RTO must document and implement procedures to assure the integrity, accuracy and currency of records that include, but are not limited to:

i)            secure storage, including backup of electronic records

ii)           retention, archiving and retrieval of sufficient information on client results to enable the re-issue of a qualification or statement of attainment if required, for a period of 30 years and transfer of these records consistent with state or territory registering body requirements in the event of closure of the RTO

iii)          retention, archiving, retrieval and transfer of all other records consistent with contractual and legal requirements and the requirements of the state or territory registering body that has registered the organisation

iv)         compliance with external reporting requirements (for example the Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS) for those RTOs in receipt of government funding)

v)          safeguarding any confidential information obtained by the RTO and committees, individuals or organisations acting on its behalf

vi)         ensuring that, except as required under the Standards for Registered Training Organisations or by law, information about a client is not disclosed to a third party without the written consent of the client

vii)        access by clients to their personal records.

 

The organisation has documented procedures to ensure that records are stored securely.

NC

The organisation has documented procedures for back-up of electronic records.

The organisation has documented procedures to ensure that it can re-issue a qualification or statement of attainment for a period of 30 years following the student’s completion.

The organisation has documented procedures to ensure that records are transferred to DETA in the event of the organisation ceasing to be an RTO.

The organisation has documented procedures to ensure that records of all types are maintained in accordance with contractual and legal requirements.

The organisation has documented procedures to ensure that it complies with external reporting requirements such as AVETMISS.

The organisation has documented procedures to ensure that it has protected all confidential information collected on its behalf.

The organisation has documented procedures to ensure that information about a client will not be disclosed to any third party without written consent of the client.

The organisation has documented procedures to ensure that clients have appropriate access to their own records.

The above have been fully implemented.

OPPORTUNITIES FOR IMPROVEMENT:

The organisation amended its policy to include 30 years retention of records during the audit.

4.2 The RTO must maintain up-to-date records of:

i) the verified training and/or assessment and vocational competencies of all staff and persons working on behalf of the RTO as trainers and assessors, consistent with requirements of standard 7

ii) enrolments and participation

iii) fees paid and refunds given.

 

The organisation has maintained up-to-date records of verified training, assessment and vocational competencies of staff.

C

The organisation has maintained up-to-date records of enrolments and participation.

The organisation has maintained up-to-date records of fees paid and refunds given.

OPPORTUNITIES FOR IMPROVEMENT:

     

4.3 The RTO must develop and implement version control procedures for managing materials that relate to its scope of registration (including Training Packages, accredited course documents and learning/assessment materials) so that:

i) materials are reviewed for currency by authorised and competent staff prior to issue or re-issue

ii) a list of materials with the respective issue and/or amendment status identified is maintained

iii) all persons required to perform any function under the RTO’s scope of registration have ready access to all necessary current materials.

The organisation has developed version control procedures for managing materials that relate to its scope of registration.

C

The above have been fully implemented.

The organisation has developed a list of materials, including issue/amendment status.

OPPORTUNITIES FOR IMPROVEMENT:

     

STANDARD 5 – RECOGNITION OF QUALIFICATIONS ISSUED BY OTHER RTOS

The RTO recognises the Australian Qualifications Framework (AQF) qualifications and statements of attainment issued by any other RTO

5.1 The RTO’s policies and procedures must include a requirement that the RTO recognises the AQF qualifications and statements of attainment issued by any other RTO.

 

The organisation’s policies and procedures include the requirement to recognise the AQF qualifications and statements of attainment issued by any other RTO.

C

OPPORTUNITIES FOR IMPROVEMENT:

     

5.2 The RTO must include its obligations to recognise the AQF qualifications and statements of attainment issued by other RTOs, in information to clients.

 

The organisation provides information to clients about its obligation to recognise the AQF qualifications and statements of attainment issued by any other RTO.

C

OPPORTUNITIES FOR IMPROVEMENT:

     

5.3 The RTO must provide information to staff on the obligation to recognise the AQF qualifications and statements of attainment issued by other RTOs.

 

The organisation provides information to staff about its obligation to recognise the AQF qualifications and statements of attainment issued by any other RTO.

C

OPPORTUNITIES FOR IMPROVEMENT:

     

STANDARD 6 – ACCESS AND EQUITY AND CLIENT SERVICE

The RTO applies access and equity principles and provides timely and appropriate information, advice and support services which assist clients to identify and achieve their desired outcomes.

6.1 The RTO’s policies and procedures must incorporate access and equity principles.

Access and equity principles are incorporated into the organisation’s policies and procedures.

C

OPPORTUNITIES FOR IMPROVEMENT:

     

6.2 (a) The RTO must set out its access and equity policies in a code of practice or similar document.

(b) The RTO must ensure that copies of any instruments developed under Standard 6.1 are provided and adhered to by staff.

The organisation has set out its access and equity policies in a code of practice or similar document.

C

The organisation has provided its access and equity policies to staff.

OPPORTUNITIES FOR IMPROVEMENT:

     

6.3 The RTO must provide clear information to each client, prior to enrolment, about:

i)            client selection, enrolment and induction/orientation procedures

ii)           course information, including content and vocational outcomes

iii)          fees and charges, including refund policy and exemptions (where applicable)

iv)         provision for language, literacy and numeracy assistance

v)          client support, including any external support the RTO has arranged for clients;

vi)         flexible learning and assessment procedures;

vii)        welfare and guidance services

viii)       appeals and complaints procedures

ix)         disciplinary procedures;

x)          staff responsibilities for access and equity as provided for in the RTO’s code of practice or similar document and

xi)         recognition of prior learning (RPL) arrangements and credit transfer.

 

The organisation provides clear information to clients, prior to enrolment, about:

NC

Client selection

Enrolment and induction/orientation procedures

Course information, including content and vocational outcomes

Fees and charges, including refund policies

Provision for LLN assistance

Client support available

Flexible learning and assessment procedures

Welfare and guidance services available

Appeals and complaints procedures

Disciplinary procedures

Staff responsibilities for access and equity

RPL and credit transfer arrangements.

OPPORTUNITIES FOR IMPROVEMENT:

     

STANDARD 7 – THE COMPETENCE OF RTO STAFF

Each member of the RTO’s staff who is involved in training, assessment or client service is competent for the functions they perform.

7.1 The RTO must develop and implement written procedures for the recruitment, induction, and ongoing development of each member of its staff who is involved in training, assessment or client service; encourage and provide relevant opportunities for their professional development; and monitor their performance.

 

The organisation has developed written procedures for recruitment of staff involved in training, assessment or client service.

C

The organisation has developed written procedures for induction of staff involved in training, assessment or client service.

The organisation has developed written procedures for ongoing development of staff involved in training, assessment or client service.

The above have been fully implemented.

The organisation has provided relevant opportunities for professional development of staff involved in training, assessment or client service.

The organisation has monitored the performance of staff involved in training, assessment or client service.

OPPORTUNITIES FOR IMPROVEMENT:

 

7.2 The RTO’s induction program and materials for new staff must contain information, where relevant to their job role, on each of the following:

i)            Training Packages

ii)           competency-based training and assessment

iii)          VET requirements and policies

iv)         requirements for apprenticeships/traineeships

v)          staff responsibilities for access and equity.

 

The organisation’s induction program provides information on the following:

C

Training packages

Competency-based training and assessment

VET requirements and policies

Requirements for apprenticeships/traineeships

Staff responsibilities for access and equity.

OPPORTUNITIES FOR IMPROVEMENT:

     


 

STANDARD 8 – RTO ASSESSMENTS

The RTO’s assessments meet the requirements of the endorsed components of Training Packages and the outcomes specified in accredited courses within the scope of its registration.

8.2 (a) The RTO must ensure that RPL is offered to all applicants on enrolment.

(b) The RTO must have an RPL process that:

i)           is structured to minimise the time and cost to applicants and

ii)          provides adequate information, support and opportunities for participants to engage in the RPL process.

The organisation offers RPL to all applicants on enrolment.

C

The organisation has an RPL process that is structured to minimise the time and cost to applicants.

The organisation provides adequate information, support and opportunities for clients to engage in RPL.

OPPORTUNITIES FOR IMPROVEMENT:

     

STANDARD 10 – ISSUING AQF QUALIFICATIONS AND STATEMENTS OF ATTAINMENT

The RTO issues AQF qualifications and statements of attainment that meet the requirements of the Australian Qualifications Framework Implementation Handbook and the endorsed Training Packages and accredited courses within the scope of its registration.

10.1 The RTO must only issue AQF qualifications and statements of attainment that are within its scope of registration and that certify the achievement of:

i)            qualifications or industry/enterprise competency standards from nationally endorsed Training Packages or

ii)           qualifications, competency standards or modules specified in accredited courses.

 

AQF qualifications and statements of attainment issued by the organisation are within its scope of registration.

C

AQF qualifications and statements of attainment issued by the organisation certify achievement of competency standards from nationally endorsed training packages.

AQF qualifications and statements of attainment issued by the organisation certify achievement of competency standards from accredited courses.

OPPORTUNITIES FOR IMPROVEMENT:

     

10.2 The RTO must issue, record and report AQF qualifications and statements of attainment that:

i)            meet the requirements in the current Australian Qualifications Framework Implementation Handbook, including the national codes;

ii)           identify the units of competency from Training Packages, or competencies or modules from accredited courses, that the client has attained

iii)          identify the RTO by its national provider number.

 

AQF qualifications and statements of attainment issued by the organisation meet the requirements of the AQF Implementation Handbook.

C

AQF qualifications and statements of attainment issued by the organisation identify the competencies attained.

AQF qualifications and statements of attainment issued by the organisation include its national provider number.

OPPORTUNITIES FOR IMPROVEMENT:

     

10.3 The RTO must note the language of delivery and assessment on AQF qualifications and statements of attainment issued if the delivery and assessment have been entirely in a language other than English[3].

 

AQF qualifications and statements of attainment issued by the organisation identify the language of delivery and assessment, where this has been carried out entirely in a language other than English.

NE

OPPORTUNITIES FOR IMPROVEMENT:

     

STANDARD 11 – USE OF NATIONAL AND STATE/TERRITORY LOGOS

The RTO complies with the requirements for the use of national and state/territory logos.

11.1 The RTO must use the nationally recognised training (NRT) logo:

i)            on AQF qualifications and statements of attainment issued within its scope of registration

ii)           in accordance with the Nationally Recognised Training Logo Specifications.

AQF qualifications and statements of attainment include the NRT logo.

C

The NRT logo has been used in accordance with the logo specifications.

OPPORTUNITIES FOR IMPROVEMENT:

     

11.2 The RTO may use the NRT logo in advertisements only where it complies with the requirements of standard 11.1(ii) and standard 12.

The NRT logo has been used in advertising in accordance with the logo specifications.

NE

OPPORTUNITIES FOR IMPROVEMENT:

     

11.3 The RTO may use the following statements in advertisements only in respect of training and/or assessment within its scope of registration:

i)       ‘Nationally Recognised Training’; and/or

ii)      ‘registered by (the registering body) to issue the following qualifications...’.

The organisation has used these statements only in reference to training and/or assessment within its scope of registration.

NE

OPPORTUNITIES FOR IMPROVEMENT:

     

11.4 The RTO must use the logo of the State/Territory registering body only in accordance with the registering body’s conditions of use.

The Training and Employment Recognition Council does not have a logo for use by RTOs.

STANDARD 12 – ETHICAL MARKETING AND ADVERTISING

The RTO’s marketing and advertising of training and assessment products and services is ethical.

12.1 The RTO’s marketing material must be accurate and approved by a duly authorised member of the RTO’s staff.

 

Marketing material used by the organisation is accurate.

NE

The organisation has designated a staff member to authorise marketing material.

All marketing material has been authorised by the above person.

OPPORTUNITIES FOR IMPROVEMENT:

     

12.2 The RTO must obtain prior written permission from any person or organisation for use of any marketing or advertising material which refers to that person or organisation, and must abide by any conditions of that permission.

 

The organisation has obtained prior written permission from any person or organisation for use of any image or text referring to that person or organisation.

NE

OPPORTUNITIES FOR IMPROVEMENT:

     

12.3 The RTO must accurately represent to prospective clients training products and services that lead to AQF qualifications or statements of attainment, and ensure that advertised outcomes are consistent with these qualifications.

 

The organisation has accurately represented its training products and services.

NE

Advertised outcomes of training products and services are consistent with the qualifications or statements of attainment referred to.

OPPORTUNITIES FOR IMPROVEMENT:

     

12.4 The RTO must advertise AQF qualifications only if they are included in the RTO’s scope of registration and must not state or imply that services are within that scope of registration if they are not.

 

The organisation has only advertised AQF qualifications that are within its scope of registration.

NE

OPPORTUNITIES FOR IMPROVEMENT:

     

12.5 The RTO’s marketing and advertising material must identify training and assessment services leading to AQF qualifications and/or statements of attainment separately from any other training/assessment services.

 

The organisation’s marketing and advertising material clearly separates training and assessment services leading to AQF qualifications or statements of attainment from other training and assessment services.

NE

OPPORTUNITIES FOR IMPROVEMENT:

     

 


 

OVERALL STRENGTHS:

The organisation has repeat business from its corporate clients; therefore the organisation has a good understanding of its clients’ training needs

OVERALL WEAKNESSES:

There were no weaknesses identifiued at audit.

MINOR / MAJOR NON-COMPLIANCES: There were minor non-compliance identified at audit. There were no major non-compliances identified at audit.

 








[1] AS/NZS ISO 19011:2003 Guidelines for quality and/or environmental management systems auditing provides guidance on conducting internal audits, alternatively the RTO may conduct self-assessments of equivalent rigour.

[2] For example through partnership arrangements with industry, schools, other providers of education and training. It is not intended that such partnership arrangements be used by the RTO as the mechanism for expanding its scope of registration.

[3] For guidance on issuing a qualification when delivery and assessment have been in a language other than English, refer to the NTQC policy on languages for delivering and assessing vocational education and training.